Billing & Plans

Your plan controls how many QR codes you can have, scan limits, and features like geo analytics and API access. This page describes every billing screen and button.

Plan & Usage screen

Go to Plan & Usage (or Settings → Plan) to see:

• Current plan name — e.g. Starter, Growth, Pro.
• Status — e.g. Active, Trial, Past due.
• Usage vs limits — QR codes used vs limit, scans (if applicable), team members used vs limit.
• Any Upgrade or Manage billing button that takes you to the Billing page.

Pricing page

The Pricing page lists plans and features. You’ll see:

• Plan names and prices (or “Contact us” for enterprise).
• Feature comparison (QR limit, scans, geo analytics, API, custom domains, etc.).
• Get started or Upgrade buttons that lead to signup or Billing.

Custom or branded scan domains (e.g. qr.yourcompany.com) are Enterprise capabilities or contract add-ons; setup is handled by our team. Contact Sales for plan fit or Contact Support for an existing workspace.

Workspace Billing screen — buttons and sections

Open Workspace Billing from the sidebar or Settings to:

• Subscribe / Upgrade — Start a paid plan (e.g. Stripe checkout). Follow the steps; after payment, your plan and limits update automatically.
• Review billing history — When invoices or invoice requests exist, they appear on the page with links to view details or PDF receipts.
• Manage payment details — If your workspace already has an active subscription, use Manage subscription to open the payment provider portal.
• Reactivate subscription — If you previously chose to cancel at period end, a warning banner appears on Workspace Billing with Reactivate Subscription. Owners and admins can use it to keep the plan active before the period ends.
• Request invoice — For manual billing or enterprise-style purchasing, use the invoice request flow and follow the payment instructions from the billing team.

Payment history and receipts are available there when they exist. If you don’t see an invoice, check the email associated with your account or Contact Support.

Plan & Usage shows limits, usage, and integrations (API keys). Workspace Billing handles payment, subscription changes, and reactivation.

Downgrade and limits

If you downgrade or hit a limit:

• QR code limit — You may need to choose which QR codes stay active. When prompted, use Manage active QRs or the downgrade flow to select which codes stay active; inactive codes won’t redirect until you upgrade or free space.
• Scan limits — Some plans have a monthly scan cap. We’ll notify you when you’re close. Check Plan & Usage for current usage.

Billing status messages

• Active — Plan is in good standing.
• Past due — Payment failed; you can still sign in to update payment or Contact Support.
• Trial — You’re in a trial period; upgrade before it ends to keep access.
• Pending payment — Payment is processing (e.g. ACH).

If you see a banner about billing at the top of the app, follow the link to open Workspace Billing and review the next action.

Need help?

For team and workspace limits, see Workspace & Settings. For support, see Contact & Support.